FEEL GOOD WORK SUPPORT TEAM
Need something? Just ask.
Use this form so your request gets tracked and handled quickly, because we all know how easy it is to lose an email or a Slack message these days.
Submit your request
The more details you share, the better. If something is broken, a screenshot or a short screen recording helps us more than anything else you can send.
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What happens after you hit submit
Every request gets tracked from the moment you send it.
- 1
New Request
Filed and visible to our whole team the second you send it.
- 2
Acknowledged
One of us has read it and put our name on it. You will see this within one business day.
- 3
In Progress
We have started. Your request now shows an estimated delivery date.
- 4
Awaiting Your Feedback
We need an answer or an asset from you before we can finish.
- 5
Resolved
Done, and closed with a note on what we changed and what keeps it from happening to you again.
When we need something from you, we write the ask inside the request itself and move it to Awaiting Your Feedback. You also get a ping by email or Slack, whichever one we already use with you.
When to use this form for help
Something broke
Anything we built for you, or any system we are contracted to support. Tell us what you were doing when it broke.
A task you need done
Schedule and send this email. Update this page. Pull this data. If it lives inside a funnel we run for you, it belongs here.
A question
Ask us how something works, why we built it the way we did, or whether the thing in your head is possible.
Something new you want built
A page, a funnel, a feature. Send it through even if you suspect it falls outside your current scope. Anything out of scope comes back to you as a separate quote.
Something you cannot categorize
Send it anyway and we will route it.
One issue per form. If you have two unrelated things, send two requests so neither one blocks the other.
Urgent or mission critical?
None of us watches a ticket queue overnight, so anything you submit here gets picked up the next business day.
Around-the-clock escalation is included for clients on a long-term monthly retainer, starting at $1,000 per month. If that's you, you already know how to reach us in Slack in your private channel.
Everyone else, submit the request and mark it urgent in the details. It gets triaged first thing the next business day.